Shipping policy
Shipping Policy for Flow Football
Effective Date: 7/17/2024
Thank you for shopping at FLOW. We strive to ensure that your order reaches you promptly and securely. Please review our shipping policy below:
1. Processing Time
- Orders are typically processed and shipped within 1-3 business days after payment confirmation, unless otherwise stated.
- Pre-orders: Orders for pre-ordered items will ship within 2-5 weeks from the date of purchase, unless otherwise specified on the product page.
2. Shipping Methods and Times
- We offer the following shipping methods: Standard shipping and expedited shipping.
- Shipping times vary depending on your location and the shipping method selected. Estimated shipping times are provided at checkout and may vary based on external factors such as carrier delays or customs processing.
3. Shipping Rates
- Shipping rates are calculated based on the weight of your order and the destination.
- Free shipping promotions may apply under certain conditions, as specified on our website or during checkout.
4. Order Tracking
- Once your order has shipped, you will receive a shipping confirmation email with tracking information. You can also track your order directly on our website using the provided tracking number.
5. International Shipping
- We offer international shipping to select countries. International shipping rates and delivery times vary based on the destination and shipping method chosen. Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to placing an order.
6. Shipping Delays
- While we strive to meet the estimated shipping times, unforeseen circumstances such as carrier delays or customs inspections may cause delays beyond our control. We appreciate your understanding in such instances.
7. Order Changes and Cancellations
- Once an order has been placed, changes or cancellations may not be possible. Please review your order carefully before completing your purchase.
8. Lost or Damaged Packages
- We are not responsible for lost or damaged packages once they have been handed over to the carrier. Please contact the carrier directly with any concerns about lost or damaged packages. However, we will assist you in filing a claim or providing information to track down a lost package.
9. Contact Us
If you have any questions about our shipping policy, please contact us at flowfootball@gmail.com